Thin client solutions (where the advisor uses a web browser)are the most commonly used in new call centre environments.
The main reasons for this – simpler desktop – lower cost – easier to update the applications
The main benefits of thin client tend to be ease of central administration, access to any application from any device from any location etc
Because most employees share applications and require only basic PC functionality such as data entry or email, call centers and
like organizations have replaced bulky and expensive PC environments with thin clients.
Thin clients meet many of the requirements that IT directors are looking for – low cost, centralized management, ergonomic design,
and decreased energy and space concerns with a reduction in power and cooling needs. Users get the same experience as a PC and
IT staff can avoid the headaches of troubleshooting hundreds of a PCs.